Frequently Asked Questions

Delivery times vary depending on your location and the shipping method selected. Estimated delivery times are shown during checkout and in your shipping confirmation email.

We currently ship within selected regions. Available shipping destinations and delivery options are displayed at checkout.

We are sorry to hear that your order arrived in less than perfect condition. All LumiluxGlow products are carefully packaged to ensure they arrive safely, however occasional damage can occur during transit.

Please contact us within 48 hours of receiving your order and include:

• Your order number
• A clear photograph of the damaged item and outer packaging
• A brief description of the damage

Please keep all packaging until your claim has been reviewed.

Once verified, we will arrange either a replacement or a full refund for any damaged items at no cost to you. Your satisfaction is important to us and we will resolve any issues as quickly as possible.

If you are not completely satisfied, please refer to our Returns Policy. Unused and unopened products may be eligible for return within the stated return period. For hygiene reasons, opened or used cosmetic products are generally not eligible for return unless they are faulty.

Our Customer Care team is here to help. Visit our Contact Us page or email us using the details provided on our website, and we’ll be happy to assist you.

Our products are thoughtfully formulated for most skin types, including normal, dry and combination skin. If you have particularly sensitive skin or known allergies, we recommend reviewing the ingredient list and performing a patch test before first use.

No. LumiluxGlow™ products are not tested on animals.

Some LumiluxGlow™ products are vegan, while others may contain naturally derived ingredients such as beeswax or honey. Please refer to each product page for ingredient information.

Our products are professionally formulated and manufactured in accordance with applicable cosmetic regulations for the markets in which they are sold.

Absolutely. Every product in the LumiluxGlow™ Radiance Collection is designed to complement the next. For the best experience, begin with GOLDEN HOUR Milk Wash™, exfoliate with Velour Glow Polish™ or Glow Refining Body Scrub™, moisturise with Silk Skin Veil™ or Velvet Nourishing Body Balm™, and finish with GOLDEN HOUR Brightening Body Oil™.

Our formulations are designed to nourish the skin while providing an elegant finish. Individual experiences may vary depending on the product used, your skin type and the amount applied.

Yes. GOLDEN HOUR Brightening Body Oil™ is suitable for daily use. Apply to clean skin or layer over your favourite LumiluxGlow™ moisturiser to enhance your skin’s natural-looking radiance.

Yes — LumiluxGlow ships to most countries worldwide. International delivery times are typically 7–14 business days from dispatch, depending on your location and local customs processing times.

Shipping rates and available services for your country will be calculated and displayed at checkout before you complete your order.

Please note that in some regions, certain products may be subject to import restrictions. If your order cannot be fulfilled to your country, you will be notified at checkout.

International orders may be subject to import duties, customs fees, or local taxes imposed by the destination country. These charges are outside of our control and are the responsibility of the recipient.

We recommend checking your country's customs regulations before placing an order. Customs processing can also add to delivery times.

LumiluxGlow is not responsible for any delays caused by customs clearance, nor for any additional charges levied by your local customs authority.

Yes — our 30-day returns policy applies to international orders. However, international return shipping costs and any applicable customs fees are the responsibility of the customer.

We strongly recommend using a tracked shipping service for international returns, as we cannot be responsible for parcels lost in transit.

Please contact our team before sending anything back and we will guide you through the process.